Last Updated: January 2025
1. Introduction
VRL Packers and Movers India ("VRL," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy applies to all personal data collected through our website (vrlpackersindia.in), mobile communications, and during the course of providing our moving and storage services.
By using our website or booking our services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our website and services.
2. Information We Collect
Information you provide directly:
- Contact Information: Your name, phone number, email address, and home/office address — provided when you request a quote, fill a form, or call us.
- Move Details: Origin and destination addresses, moving date, type of goods, special requirements, and floor access information.
- Payment Information: We do not store your full card details. Payment is processed through secure payment gateways. We retain transaction IDs and payment confirmation records.
- Communications: Records of emails, WhatsApp messages, and phone call summaries when you contact us for support or quotes.
Information collected automatically when you visit our website:
- IP address and approximate geographic location
- Browser type and operating system
- Pages visited, time spent, and links clicked
- Referral source (how you found our website)
- Device type (desktop, mobile, tablet)
This website data is collected through cookies and analytics tools (such as Google Analytics) and is used in aggregate form to improve our website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide moving services: We use your contact and move details to coordinate your relocation, assign coordinators, and complete the service you've booked.
- To communicate with you: We use your phone number and email to send booking confirmations, move updates, invoices, and post-move follow-ups.
- To process payments: We use transaction data to verify payments and issue receipts.
- To improve our services: Feedback and service data help us identify areas for improvement and train our team.
- For customer support: We use your contact history to resolve complaints and queries efficiently.
- For marketing (with your consent): If you opt in, we may send you promotional offers, seasonal discounts, and useful moving tips. You can opt out at any time.
- To comply with legal obligations: We may be required to retain certain records under Indian tax and business regulations.
We do not sell your data to third parties. We do not use your data for automated decision-making or profiling.
4. Information Sharing
VRL Packers and Movers India does not sell, rent, or trade your personal information. We share information only in the following limited circumstances:
- Within our team: Your move details are shared with the specific VRL staff involved in your move (coordinators, drivers, packers). They are bound by confidentiality obligations.
- Service partners: For international moves, we share necessary information with destination country partners and freight agents. These partners are contractually required to protect your data.
- Insurance providers: If you make a claim, we share relevant move documentation with our insurance partner.
- Payment processors: Transaction data is shared with our payment gateway (e.g., Razorpay) for processing. These processors are PCI-DSS compliant.
- Legal requirements: We will disclose information if required to do so by law, court order, or government authority.
5. Cookies and Tracking
Our website uses cookies — small text files stored on your device — to improve user experience and analyse website traffic. We use the following types of cookies:
- Essential Cookies: Required for the website to function (e.g., form security tokens). You cannot opt out of these.
- Analytics Cookies: Google Analytics cookies that help us understand how visitors use our website. Data is anonymised and aggregated.
- Marketing Cookies: Used to show you relevant ads if you've visited our website (e.g., Google Ads remarketing). You can opt out via your browser settings or Google's ad settings.
You can control cookie settings through your browser. Disabling all cookies may affect the functionality of some parts of our website.
6. Data Security
VRL implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL encryption on all website pages where data is entered
- Password-protected CRM and data management systems
- Restricted access — only authorised staff can access customer data
- Regular security reviews and updates
However, no method of transmission over the internet or electronic storage is 100% secure. While we use every reasonable measure to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy:
- Customer contact and move records: 3 years from the date of service (for warranty, legal, and tax purposes)
- Insurance claim records: 5 years from claim resolution
- Payment records: 7 years (as required by Indian tax regulations)
- Marketing communications: Until you opt out, or 2 years from your last interaction — whichever is earlier
- Website analytics: 26 months (as per Google Analytics default)
After the retention period, data is securely deleted or anonymised.
8. Your Rights
Under applicable Indian law and as a matter of good practice, VRL respects the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Correction: You can ask us to correct inaccurate or incomplete data.
- Right to Deletion: You can request deletion of your data, subject to our legal retention obligations.
- Right to Opt Out: You can opt out of marketing communications at any time by replying "STOP" to any SMS, clicking "Unsubscribe" in emails, or contacting us directly.
- Right to Complain: If you believe your data rights have been violated, you may contact us first. If unresolved, you can approach the Ministry of Electronics and Information Technology (MeitY) or relevant authorities.
To exercise any of these rights, contact us at booking@vrlpackersindia.in with the subject line "Data Request." We will respond within 7 working days.
9. Children's Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a child, we will delete it promptly. If you believe a child has provided us with information, please contact us at booking@vrlpackersindia.in.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable law. When we make significant changes, we will post the updated policy on this page with a revised date. If you have an active booking, we will notify you of material changes by email or WhatsApp.
Your continued use of our website or services after an update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
- Email: booking@vrlpackersindia.in
- Phone: +91 80887-66000
- Postal Address: VRL Packers and Movers India, No.33/2, Sri Reddy Building, S Bingipura, Hulimangala Post, Jigani Hobli, Bangalore – 560105, Karnataka, India